General Department of Vietnam Customs has established an online system to receive information on violation, obstacle and limitation of customs procedure provided by the organizations, enterprises and individuals in Vietnam and in the world in order to fullfil all requirements of trade facilitation and customs control.

The informant can complete and submit the form on the following page. Or the informant may report us by calling the Risk management hotline – (84) 902245656 / ( 84) 4.39440822.

Name, title, phone number and address of the informant will be kept secret. Besides, he will be informed of the final result in case he asks for feedback from his supplied information.

However, vague information which can not help us to identify what case is going on, where it takes place or to whom it may concern can not be received.